Frequently Asked Questions

Do you supply products that aren’t on your site?

Yes, if there is ever a product you have seen elsewhere and it isn't on our site we will definitely be able to source it, always get in touch.

Will I see how my order is going to look prior to production?

Yes, we always send a PDF visual for your approval. This will show the position of your artwork, the colours, print areas and the dimensions of the product and artwork. We realise that sometimes a visual can turn out a little different than expected. All our visuals can of course always be amended if there are any alterations to be made to ensure everything is a-okay before going ahead.

What is "origination"?

Origination is the cost of setting up our printing process; it is a single fee that covers the transfer or your artwork and any other printing costs.

What are your lead times?

Our lead times vary on all of our products and are quoted as being from your approval of artwork proofs. Lead times may also vary depending on the time of year as seasonal items become popular and we are forced to allocate all of our orders on a first come-first served basis.

When can I expect delivery?

Our delivery dates are estimated from artwork approval in the case of printed items and from receipt of payment on plain stock. Note that these are not from the date of your initial enquiry or order confirmation. If you have a specific date in mind for delivery then please let our sales team know before you place an order so that they can find out if we are able to make your date.

What is your minimum order quantity?

Our minimum order quantities are based on technical aspects of our production process’ and our attempts to keep unit prices down for consumer benefit. In some cases we can arrange an order of less than the stated minimum on our website but this is not always possible.

How should I supply my artwork?

For screen printing, screen print transfers, vinyl transfers, embossing, etching or engraving we’ll need a vector version of the logo. This could be an AI (Illustrator file), an EPS file or a PDF. It does however need to be a vectorised AI, EPS or PDF. If you have a bitmap image such as a JPG you will not be able to simply save that as a EPS/PDF/AI file as it will still be a bitmap image. Bitmap images are flat which means they are not easily editable and we cannot separate one colour from another.

Vector files are fully editable and we can do what we want with them, drag things over here, make this bit white, convert it to 2 colours, scaled up without loss of quality and more. This makes them great for logos and illustrations.

For embroidery we can accept JPG, PSD (PhotoShop), GIF, TIF, PNG or BMP files.

For in-house digital transfers we can accept any of the above. However for optimum results it’d be better to use an AI, EPS, PDF or PSD file. A high resolution JPG/TIF would be the next option.

We only have a JPG of our logo, is that going to work still?

If you are opting for embroidery we can do a quick ‘live trace’ of the logo for visual purposes and use the JPG when it comes to production.

If you are opting for digital transfers although it’s not ideal we might be able to use your JPG as long as it’s high resolution. A vector version would give a much better print finish though.

If you’re opting to screen print, screen print transfer, vinyl transfer, emboss, etch or engrave we won’t be able to use this in its current format. We’d need a vector version of the artwork. First of all it’s worth asking if anyone from your marketing or web design team might be able to help. Alternatively you could speak to the person who designed the logo originally. If that’s not possible there might have a PDF containing a vector version of the logo. This could be a presentation PDF that you use, a newsletter, an application form or any other PDF that features the logo.

If you are still having no luck we do provide an artwork redrawing service although this does come with an artwork charge. This charge varies depending on the complexity of the logo but we can add this to the quote once we’ve had a look at what’s involved.

I emailed through some artwork and you replied saying that the fonts haven’t been converted to outline. What does that mean?

We have lots of fonts on our computers and some saved on our server but we don’t and can’t have them all. There are tens of thousands of fonts and more are created on a daily basis. If you are using a font which we don’t have it means when we open that on our computer the text doesn’t know what to do so it reverts to a default ordinary boring font instead.

However if you working in Adobe Illustrator or Adobe InDesign you can convert this font to outline. This basically means they are transforming the artwork from text into image. Once the text has been converted to outline and sent to us it retains its shape and look’s exactly how it is intended to look. You can outline the font in one of the aforementioned programmes simply be selecting the artwork in question and pressing CTRL + SHIFT + the letter ‘O’ on their keyboard, resaving the file and emailing back to us.

What are spot colours?

A spot colour quite simply is any colour generated by an ink (pure or mixed) that is printed using a single run.

On in-house print jobs every spot color needs its own transparancy film (the art team print these out) and screen (the print team set these up). All the areas of the same spot colour are printed using this same film/screen.

What are Pantones?

The Pantone Colour Matching System is a standardised colour reproduction system used around the World. Pantone is the name of the brand but can also be used to describe one of the colours within the system. An example of this would be Pantone 485 (which is the bright red used by Coca Cola & McDonalds)

By standardising the colours, different manufacturers in different locations can all refer to the Pantone system to make sure colours match without direct contact with one another. This means that if you had some branded boomerangs printed in Australia and some super cool clogs printed in the Netherlands the colour will hopefully come out exactly the same.

Can you colour match?

Whilst we make every effort to match to your Pantone due to variations in material and printing processes used we cannot guarantee a perfect colour match. Where we feel the colours may not be well replicated we will let you know and advise any changes that could be made. Pantone colours will always look different from monitor to monitor depending on your settings but if you don’t have your own Pantone swatch book an online chart can be found here

Do you offer trade prices?

The prices on our website are the lowest we can offer, we supply an end user product and as such offer prices that are competitive for that market.

What are your terms and conditions?

Please find our terms and conditions here.

What is your cookie policy?

Please see our cookie policy here.

What is your privacy policy?

Please see our privacy policy here.

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